Managed IT Services
Reliable. Scalable. Proactive. IT Management That Powers Your Business.
At RoundAssist, we deliver comprehensive Managed IT Services that keep your technology infrastructure optimized, secure, and aligned with your business goals. Our proactive support model minimizes downtime, increases efficiency, and frees your internal team to focus on strategic initiatives.
What Are Managed IT Services?
Managed IT Services provide businesses with 24/7 monitoring, maintenance, and support of their IT systems and infrastructure—without the cost and complexity of managing everything in-house. Think of us as your dedicated IT department, always on and always there.
Our Core Managed Services
IT Infrastructure Management
We manage, monitor, and optimize your on-premise and cloud infrastructure to ensure maximum performance and availability.
- Server & Network Management
- Virtualization & Storage Solutions
- Cloud Infrastructure (AWS, Azure, GCP)
- Patch Management & Updates
Cybersecurity & Threat Protection
With increasing cyber threats, we make security a core focus—protecting your data, endpoints, and users with industry-leading tools and strategies.
- Managed Firewalls & Antivirus
- Endpoint Detection & Response (EDR)
- Security Audits & Compliance
- 24/7 Threat Monitoring & Incident Response
Cloud & Hybrid Environment Management
Whether you’re fully cloud-based or running a hybrid model, we ensure your cloud assets are cost-efficient, secure, and aligned with your business needs.
- Microsoft 365 / Google Workspace Management
- Backup & Disaster Recovery
- Identity & Access Management (IAM)
- Cloud Cost Optimization
Workstation & Device Management
We manage all user devices—desktops, laptops, mobile phones—to ensure consistency, security, and performance for end-users.
- Remote Monitoring & Management (RMM)
- OS & Software Deployment
- Asset Inventory Tracking
- Endpoint Encryption
Help Desk & End-User Support
Our friendly and responsive support team is available to resolve user issues quickly and professionally.
- 24/7 Help Desk Support
- Multi-Channel Access (Phone, Email, Chat)
- SLA-Backed Response Times
- Tier 1, 2 & 3 Support
Why Choose Our Managed Services?
✅ Proactive Monitoring – Identify and resolve issues before they impact your business
🚀 Scalable Solutions – Easily grow your IT support as your business grows
🔐 Security-First Approach – Built-in cybersecurity across all service layers
🤝 Dedicated Account Managers – Personalized support and regular performance reviews
💡 Strategic IT Consulting – Align technology with your long-term goals
Industries We Serve
Our managed services are trusted by organizations in industries where reliability and security are non-negotiable:
- Finance & Insurance
- Healthcare & Life Sciences
- Manufacturing & Logistics
- Professional Services
- Education & Non-Profit
How It Works
Assessment & Onboarding
We evaluate your current IT environment, business goals, and risks. Then we design a custom service plan.
Implementation & Optimization
We deploy monitoring tools, documentation, and automation scripts to take over key IT operations.
24/7 Management & Support
Your systems are monitored, maintained, and supported continuously by our team.
Quarterly Reviews & IT Roadmaps
Stay aligned with regular reporting, performance reviews, and recommendations from your vCIO.
Included in Every Plan
- Real-Time Network Monitoring
- Backup & Disaster Recovery
- Antivirus & Endpoint Protection
- Patch Management
- Unlimited Remote Support
- Documentation & Asset Tracking
- Monthly Reports & IT Strategy Sessions
Let’s Simplify IT Together
Partner with RoundAssist to reduce IT complexity, lower costs, and gain peace of mind. Whether you’re looking for fully managed services or co-managed support, we’re here to help you scale.