Comprehensive IT Support Services
RoundAssist provides a full suite of managed support services designed to ensure operational continuity, optimized performance, and user satisfaction across your IT infrastructure. Whether you’re a small business or a large enterprise, our experienced technical team is committed to delivering fast, reliable, and expert assistance across the following service areas:
1. IT Helpdesk Support
Our IT Helpdesk operates as the front line of technical support, offering timely and efficient assistance for end-users and systems administrators.
Key Features:
- 24/7 Multichannel Support: Available via phone, email, live chat, or remote desktop.
- Tiered Support Model: Level 1 for basic troubleshooting, Level 2 for advanced issues, and escalation to Level 3 engineering for complex cases.
- Incident & Request Management: Tracking and resolution via ticketing systems with SLAs in place.
- End-User Assistance: Support for desktops, laptops, printers, mobile devices, and business applications.
- Remote & On-Site Support: Remote resolution for most issues, with on-site visits when necessary.
Benefits:
- Rapid issue resolution
- Reduced downtime
- Enhanced employee productivity
2. VoIP Support
We provide specialized support for Voice over IP (VoIP) systems, ensuring your communications remain crystal clear and reliable.
Key Features:
- VoIP System Configuration & Management: Setup and optimization of PBX systems, SIP trunks, softphones, and IP phones.
- Troubleshooting & Quality Assurance: Resolution of issues such as call drops, latency, jitter, and codec problems.
- Network Readiness Assessments: Ensuring your network is optimized for voice traffic.
- Voicemail, IVR & Call Routing Support: Customization and technical support for interactive voice response and call routing setups.
- Integration Support: VoIP with CRM systems or Microsoft Teams.
Benefits:
- Clear, uninterrupted voice communication
- Minimal disruptions to business operations
- Flexible scalability
3. Monitoring Services
We offer proactive monitoring to detect and resolve issues before they impact your business operations.
Key Features:
- 24/7 Infrastructure Monitoring: Continuous surveillance of servers, networks, workstations, and cloud environments.
- Real-Time Alerts & Notifications: Automated alerting for anomalies, failures, or threshold breaches.
- Performance & Health Metrics: CPU, memory, disk usage, network bandwidth, and application health.
- Patch & Update Monitoring: Ensuring systems stay up-to-date and secure.
- Reporting & Analytics: Monthly health reports and incident summaries.
Benefits:
- Increased system uptime
- Early detection of potential issues
- Improved system performance and reliability
4. Cloud Services Support
Whether you’re leveraging public, private, or hybrid cloud environments, our experts help manage and support your cloud infrastructure.
Key Features:
- Cloud Migration Assistance: Seamless transition of applications and data to cloud platforms such as AWS, Azure, and Google Cloud.
- Configuration & Optimization: Best practices for cloud resource allocation, cost control, and high availability.
- Backup & Disaster Recovery: Secure, automated backups and rapid restoration protocols.
- Security & Compliance: Identity management, encryption, access control, and compliance auditing.
- Application Support: Assistance with cloud-native apps, containers, and serverless functions.
Benefits:
- Enhanced business agility and scalability
- Optimized cloud costs
- Secure and resilient IT infrastructure
5. Office 365 Support
Our Office 365 support services ensure your productivity suite runs smoothly and securely at all times.
Key Features:
- User Account Management: Creation, provisioning, and deprovisioning of user accounts and licenses.
- Email & Exchange Online Support: Troubleshooting issues with email delivery, spam filtering, and mailbox management.
- SharePoint & Teams Support: Assistance with collaboration tools including file sharing, access permissions, and site management.
- OneDrive for Business Support: Sync issues, data recovery, and configuration help.
- Security & Compliance Configuration: Multifactor authentication, data loss prevention, and auditing setup.
Benefits:
- Enhanced collaboration and productivity
- Simplified user and license management
- Secure access from any device, anywhere
Why Choose Us?
Certified Technicians: Our team holds certifications in Microsoft, Cisco, AWS, and other key platforms.
Customized SLAs: Tailored service level agreements to match your operational needs.
Dedicated Account Managers: A single point of contact for escalations and strategy alignment.
Transparent Reporting: Real-time dashboards and monthly performance summaries.