24/7 Support

We have an excellent team of experienced agents around the globe, each of them specializing in particular types of support. In all cases we’ll work with your team to understand your business requirements, develop first-rate scripts, train the team thoroughly, and get to work immediately.

Customer Support

We understand the value of every customer interaction. Although not all customer queries require complex solutions, we can provide efficient help desk services through voice or email. Our team is well-equipped to respond with pre-made templates and relevant links to address your customers’ inquiries promptly.

Tech Support

No matter the level of urgency, our expert agents are capable of handling any situation that may arise with your customers. We can allocate a specialized team to your organization with the necessary qualifications and technical expertise to manage even the most complex technical challenges.

Sales Support

We understand that merely providing information isn’t always sufficient. Our team includes agents who are trained to approach customer engagement from a sales perspective. They are skilled at continuing conversations and guiding interested customers towards making purchase decisions.

“I was truly impressed with how quickly RoundAssist learned the responses after our training and you were all able to correctly handle most tickets without my involvement. − The response time to tickets was always fast and I noticed plenty of positive interactions with clients which was great to see. It was so important to have RoundAssist dedicated to the tickets because as we saw if I was busy then I did not prioritize the tickets and would fall behind. − We couldn't have made it through our busy season without RoundASSIST!!”